ARINC

Career Opportunity

Flight Coordinator

City: Annapolis

State: MD

Job Type: Full Time

Client Reference Number: 13332BR

ARINC in Annapolis, MD is seeking a Flight Coordinator. ARINC Direct is a complete 24 hours per day/7 days per week flight planning, messaging, and customer service provider, exclusively for business aviation.

The ARINC Direct service and the Flight Operations Center are built on a foundation of customer service and teamwork. ARINC Direct strives to create a cooperative atmosphere where knowledge is shared amongst team members and provides our Flight Coordinators with the tools, information, and empowerment they need to effectively satisfy Customer requests.

The ARINC Direct Flight Coordinator is responsible for interacting with ground and air-based business aviation customers via telephone and message exchanges during all phases of flight planning and operations.

The Flight Coordinator will:

- Create and disseminate computed flight plans and weather information

- Relay sensitive aviation messages

- Provide logistical assistance for flight crews and passengers including airport arrival and departure reservation management

- Respond to incoming customer messages and telephone calls

- Provide customer account, software, and training support

- Ensure customer satisfaction to customers (pilots, flight departments, and passengers)

This position may require flexible coverage of multiple shifts in support of 24/7 operations, including holidays

Bi-lingual- fluent in Spanish, Portuguese, French or Italian preferred Qualifications Required Experience:
This position requires 1 to 2 years of applicable aviation-related experience and an FAA certified Dispatch License. A thorough understanding of aircraft flight planning, aircraft performance, aviation weather and reports, aviation navigational charts, aviation navigational procedures and related information is required. The selected candidate must have PC operating experience in a professional environment, including standard office software and internet browsing and must be able to communicate well both orally and in written form and to deliver exceptional customer service to both internal and external customers.

The selected candidate must be able to work for extended periods while seated and using a personal computer and be able to handle incoming customer calls without assistance.
We are seeking a person who is able to handle multiple customer requests simultaneously and accurately, work well in dynamic situations, and someone who can anticipate and mitigate problems.
The selected candidate must be able to prioritize their time and resources in crises, be able to work very effectively with others in a fast-paced team environment and be able to work independently with limited assistance.

Desired Qualifications:
Language Skills (Spanish, Portuguese, French or Italian)

Education/Certification Requirements:
Requires a bachelor’s degree in a technical area or equivalent.